Utility business models for the next-gen consumer

Pamela Largue speaks with Jo Egan, Chief Customer Officer at AGL in Australia, about how one of Australia's biggest energy companies is transforming its people and processes for the future.

In this episode you will learn more about:

• The disruptive changes having the biggest impact on utilities,
• The impact of the twin technology and business transition,
• The lessons AGL has learned along their journey of transformation,
• What next-gen consumers are looking for and how utilities can support them to play their part in the new energy system,
• Why utilities need data and analytics to meet the needs of the consumer,
• The fundamental importance of effective change management strategies.